Updated Articles

  1. Software Dashboard

    By default, Configuration Manager reports display software applications alphabetically. The Software  Dashboard sorts installed applications according to software publisher, application name, and version, eliminating the need to export and filter...
  2. Collecting Logs for Privilege Manager Troubleshooting

    If you ever have issues with your Privilege Manager environment, there may be a time where Recast Support will ask you for log files in order to troubleshoot the issue. Here's where the log files are stored, and how to get them to us. Server Compon...
  3. Import/Export Builder Actions

    Exporting Builder actions allows you to save them as XML files that can then be imported into another system.
  4. Certificate Used by Recast Management Server is not Trusted

    This error indicates that the certificate used by the Recast Management Server is not trusted on this device. If the server is using a self-signed certificate, you must import it into this device's Trusted Root Certificate Authorities store.
  5. SignalR Debug Logs

    When troubleshooting Right Click Tools actions, you may be asked to collect and provide SignalR debug logs. Before doing so, you'll have to enable SignalR debug logging for your Recast Management Server. To enable SignalR debug logging: 1. On the ...
  6. Additional Permissions For Application Group Feature

    The Application Group feature requires additional permissions to Azure AD and Intune tenants. Additional information can be found in the Permissions article.  To accept the permissions for Recast Application Manager  Intune Application Groups: ...
  7. Browser Console Logs

    When troubleshooting Recast Management Server issues, our Support Team may ask you to provide the browser console file for the page where the issue appears.
  8. Hardware Inventory Functionality

    Checking hardware inventory functionality  can help you to pinpoint the source of data collection issues in Endpoint Insights. To check hardware inventory function for non-warranty data: Install the Recast Agent client on a single device.  ...
  9. Computer Mapped Printer Details

    This report provides details about mapped printers for a specific computer. It will also tell you which port each printer uses.
  10. Count of Print Servers

    This report displays a break-down of the total number of print servers in your environment. You can either view this information in the chart or in the table. Drill through on a specific item to see its related page, List of Computers by Print Serv...