Automatic Agent Re-enrollment
As of Recast Software Version 5.9.2505, an agent will automatically re-enroll with your Recast Management Server after it receives a number of 403 forbidden responses.
NOTE: If the ForbiddenResponsesBeforeReenroll option is not present in the appsettings, the system defaults to 5 forbidden responses before re-enrolling an agent.
Disable Automatic Agent Re-enrollment
Disable automatic re-enrollment by adding the following option in the agent's appsettings.json:
"AgentOptions": {
"ForbiddenResponsesBeforeReenroll": 0
}
Manual Agent Re-enrollment
You can manually re-enroll an agent following the steps in our Recast Agent not Connecting troubleshooting doc.