Shift Left enables ServiceNow users to run Right Click Tools actions inside their ServiceNow console. By allowing your help desk to act on more common user and device issues, Shift Left helps resolve calls on the first attempt, and decreases the need for case escalation to other teams.

Privilege Manager provides centralized access rights management, giving end users temporary self-service capabilities just when needed, without compromising security. Beginning with Recast Software Version 5.0, Privilege Manager is integrated into Recast Software infrastructure. Unintegrated versions of the software are now referred to as Privilege Manager Standalone.