Application Manager Cannot Connect to Recast Services


Application Manager fails to connect to the necessary backend services.

Troubleshooting Steps

1. Check connections to backend services.

  • The following services should be available via browser:
  • Your firewall should accept connections to these services over TCP/443.

2. Check that Application Manager has the required administrative access to the server. 

  • Full local administrative access for the Application Manager service account to the server where AM will be installed. 

or at least these permissions:

  • Full Control of HKEY_LOCAL_MACHINE\SOFTWARE\Recast Software\Agent registry key
  • Modify permissions to %ProgramData%\Recast Software folder structure (this folder structure is created during Application Manager installation but can be created manually before installation)
  • Modify permissions to the network share where applications will be downloaded

3. Restart the RecastSoftwareAgent service in Services.msc. This restart forces the Recast Agent to authenticate again.

4. Enable TLS 1.2, if it's disabled.

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