Agent Gateway

You can view and edit Agent Gateways in the Recast Management Server interface by navigating to Administration > Agent Gateways. 

By default, the one Agent Gateway added automatically during Recast Management Server installation will appear on the Agent Gateways page.

Details shown include the Computer Name, whether an Agent Gateway is Connected or Authorized, and the Agent Gateway software Version.

A single Agent Gateway is automatically deployed and authorized when you install Recast Management Server. You can also install additional Agent Gateways, to accommodate all of your Recast Agents. Each Agent Gateway must be installed on a different server. Agent Gateway software is available from the Recast Portal.

To configure an Agent Gateway:

1. On the Agent Gateway installer's IIS Configuration page, specify the Server Name in FQDN format (server.domain.local) and IIS Port for the Agent Gateway.

2. On the Certificate Configuration page, select an existing certificate, or generate a self-signed certificate.

3. Click Test Connection to check that the Agent Gateway can connect to your Recast Management Server.

4. With a successful connection test, click Install.

5. When the installation completes, click Finish to close the installer.

Verify Agent Gateway Installation

In the Recast Management Server interface, navigate to Administration > Agent Gateways and check that the new Agent Gateway is connected and authorized. If you've installed an Agent Gateway on a separate server, you may need to manually authorize it in RMS.

For information on the hardware needed for Agent Gateway servers, see Recast Management Server System Requirements.

To learn more about installing your Recast Management Server with an additional Gateway, see Network Architecture: RMS with Standalone Agent Gateway.

The Agent Gateway SQLite file is located at C:\Users\Recast Agent Gateway\AppData\Roaming\Recast Software\Recast Agent Gateway

You can extend Recast Agent connectivity to devices that are not on your local network by publishing Recast Agent Gateway to the Internet. One method of publishing Agent Gateway to the Internet is to use the Microsoft Entra Application Proxy service. You can find App Proxy requirements and more information in this Microsoft Entra ID Tutorial.

For more detail about this configuration of Recast Software components, see Network Architecture: RMS with Standalone Agent Gateway.

Prerequisites

You must have an additional Agent Gateway installed on a separate server.

• This server must be Internet-connected and able to communicate with your Recast Management Server.
• If you're having issues with a self-signed certificate, you can use an http connection by adding an http connection type under Internet Information Services (IIS) Manager > Sites > Bindings. For details, see How to add binding information to a site.

Connect the Agent Gateway to the Internet

To connect an Agent Gateway to the Internet using the Azure App Proxy service:

1. In the Microsoft Azure portal, under Enterprise Applications, click New application.

2. Click Create your own application. 

3. In the Create your own application panel, enter Recast Agent Gateway as the name of the application.

4. Select Configure Application Proxy for secure remote access to an on-premises application.

5. Click Create. 

5. Click Download Application Proxy Connector then click Accept terms & Download.

6. After installing the Application Proxy Connector on your Agent Gateway server, click I've finished the installation.

7. Configure Application Proxy settings on the Basic tab:

• Name: Recast Agent Gateway
• Internal Url:
  • Your Agent Gateway server address and port
  • If you're having issues with a self-signed certificate, use http
• External Url: Address to set as the Gateway address when deploying Recast Agents
• Pre Authentication: Select Passthrough

Deploy Recast Agent to the Agent Gateway

You can now deploy the Recast Agent application and connect it to the Internet-connected Agent Gateway. The App Proxy Agent Gateway port is always 443.

Example:

msiexec.exe /i "Recast Agent.msi" /qn /norestart RCTENTERPRISESERVER="https://RMS.RecastDomain.com:444"
AGENTGATEWAY="https://recastgw-tenant.msappproxy.net:443"

NOTE: Installing Recast Agent for the first time requires a Recast Management Server connection.

When you install an Agent Gateway on a separate server, you'll need to manually authorize it in the Recast Management Server interface.

To manually authorize an Agent Gateway:

1. On the Recast Agent Gateway page, click the Edit icon to the right of the agent you want to authorize.

2. In the Edit Recast Agent window, enable the Authorized checkbox and click Save.

To delete an Agent Gateway:

1. In the Recast Management Server interface, navigate to Administration > Agent Gateways.

2. Click the Delete icon to the right of the Agent Gateway to remove and confirm the deletion.