Recast Agents not Authorized

Indications

On the Recast Agents page in Recast Management Server, agents are not marked as Authorized.

Probable Cause

Agent or proxy approval settings were set to manual prior to deploying agents.

Resolution

You can run a query on the RecastManagementServer database to authorize all agents.

To authorize all Recast Agents:

1. Open Microsoft SQL Server Management Studio.

2. Right-click on the RecastManagementServer database and select New Query.

3. Run the following query:

UPDATE dbo.agents
SET "Authorized" = 1;

4. Refresh the Recast Agents page in Recast Management Server to check that the agents are authorized.

Video Walkthrough


Copyright © 2023 Recast Software, LLC. All rights reserved.