If the Recast Task Scheduler service is running but no tasks appear for the Recast Management Server, the problem may reside with the Subject Alternative Name (SAN) included in the RMS certificate.
Indications
- Recast Task Scheduler Agent cannot connect
- Scheduled tasks cannot be created
- '401 Unauthorized' error in the Task Scheduler logs
Troubleshooting Steps
1. Check that the Recast Management Server certificate's SAN field includes the hostname of the server where RMS is installed.
2. If the server hostname does not match or is missing, contact Recast Support for assistance creating and applying a new RMS certificate.