Logs for Right Click Tools

When troubleshooting Right Click Tools, you may be asked to provide logs to our Support Team. Here's where to find them, and how to send them to us.

Right Click Tools Log Location

Recast Software Version 5:C:\Users\<ConfigMgr Console user>\AppData\Roaming\Recast Software\Logs

Recast Software Version 4:C:\Users\<ConfigMgr Console user>\AppData\Roaming\RecastRCT\Logs

To send Right Click Tools logs to Recast Support:

1. In the Logs folder, select all logs showing more than 0 KB.

2. Right-click and add the selected logs to a new Compressed (Zipped) File.

3. Send the file to our Support Team.

When troubleshooting Right Click Tools actions, our Support Team might ask you to collect and send Console Extension debug logs. Before you can do that, you'll have to temporarily enable debug logging for the Console Extension.

To enable Console Extension debug logging:

1. Close the Configuration Manager Console.

2. Run the following PowerShell script on the device where you're accessing Right Click Tools.

$key = 'HKLM:\Software\WOW6432Node\Recast Software\Recast Console Extension'
$Name = 'LogLevel'
$value = '1'
if (!(Test-Path $key)) {
    New-Item -Path $key -Force | Out-Null
}
Set-ItemProperty -Path $key -Name $Name -Value $value -Type DWORD

To collect Console Extension debug logs:

1. Open the Configuration Manager Console.

2. Attempt to run the action you're currently having issues with.

3. In the Logs folder at C:\Users\<UserAccountAccessingTheConsole>\AppData\Roaming\Recast Software\Logs, select the most recent Console Extension log files.

4. Right-click and add the selected logs to a new Compressed (Zipped) File.

5. Send the file to Recast Support.

Once you've sent the logs to Recast, disable debug logging, as a higher log level can impact performance.

To disable debug logging:

Run this PowerShell script on the same device to revert the change and disable debug logging.

$key = 'HKLM:\Software\WOW6432Node\Recast Software\Recast Console Extension'
$Name = 'LogLevel'
if (Test-Path $key) {
    Remove-ItemProperty -Path $key -Name $Name
}

On the Recast Management Server Logging page, you can view real-time RMS logs. This information can be especially useful for troubleshooting.

View Logs

You can view the Recast Management Server logs by navigating to Administration > Logging.

Change the Logging Level

By default, the Log Level is set to Information. When troubleshooting, it's often useful to increase the logging level to Debug to collect more information.

To set the logging level to Debug:

1. In the Recast Management Server interface, navigate to Administration > Logging.

2. Open the Log Level drop-down menu.

3. Select Debug.

To view updated logging:

1. If logging is currently displayed on the Logging page, click Clear, then run your action. If the page shows Connecting..., run your action.

2. When your action has completed (whether successful or failed), click Download. 

Your web browser will download the logs to your default download location.

If you are unable to get into Recast Management Server

If you can't access your Recast Management Server, you can manually turn on the STDout Log in your web.config file.

To turn on the STDout Log:

1. Open the web.config file located at C:\Program Files (x86)\Recast Software\Recast Management Server\web.config.

2. Change the stdoutLogEnabled value to 'true'.

You can view the resulting log in the Logs folder at C:\ProgramData\Recast Software\Logs.

Should our Support Team ask you to provide Recast Proxy logs to help with troubleshooting, here's where to find them and how to send them.

Proxy Log Location

C:\ProgramData\Recast Software\Logs

To send Recast Proxy logs to Recast Support:

1. In the Logs folder, select all Proxy logs showing more than 0 KB.

2. Right-click and add the selected logs to a new Compressed (Zipped) File.

3. Send the file to our Support Team.

Should our Support Team ask you to provide Recast Agent logs to assist with troubleshooting, here's where to find them and how to send them to us.

Agent Log Location

C:\ProgramData\Recast Software\Logs

To send Recast Agent logs to Recast Support:

1. In the Logs folder, select all Agent logs showing more than 0 KB.

2. Right-click and add the selected logs to a new Compressed (Zipped) File.

3. Send the file to our Support Team.