Glossary

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A

Active Directory

AD

Active Directory is a directory service developed by Microsoft for Windows that enables administrators to manage permissions and access to network resources.

C

CM

CM

Configuration Manager

E

EI

EI

Endpoint Insights. Access critical endpoint data not available natively in ConfigMgr or other ITSMs.

R

RCT

RCT

Right Click Tools

RemoveItemsFromCache

Remove Items From Cache

Delete cache items from Cache tab in Client Information

RMS

RMS

Recast Management Server

S

SCCM

SCCM

System Center Configuration Manager

SL

SL

Shift Left for ServiceNow. Lets your help desk act on more common user and device issues and resolve calls on the first attempt, decreasing the need for case escalation to other teams.