Active Directory
AD
Active Directory is a directory service developed by Microsoft for Windows that enables administrators to manage permissions and access to network resources.
CM
CM
Configuration Manager
EI
EI
Endpoint Insights
RCT
RCT
Right Click Tools
RemoveItemsFromCache
Remove Items From Cache
Delete cache items from Cache tab in Client Information
RMS
RMS
Recast Management Server
SCCM
SCCM
System Center Configuration Manager
SL
SL
Shift Left for ServiceNow. Lets your help desk act on more common user and device issues and resolve calls on the first attempt, decreasing the need for case escalation to other teams.