Troubleshooting

Quickly resolve common RCT issues.

Articles

Configuration Manager Version 2207 Compatibility
If you've recently upgraded to version 2207 of Configuration Manager, you may be experiencing compatibility issues with Right Click Tools. Here's how to resolve and work around them.
Recast Software Version 5.0 BETA Issues
The Recast Software Version 5.0 BETA includes some known issues and limitations, which our development teams are working to resolve prior to the full release of v5.0. Version 5.0 BETA fixes Configuration Manager Version 2207 Compatibility issue...
Collecting Logs
If you ever have trouble with your Right Click Tools environment, there may be a time where Recast Support will ask you for information from the logs. Here's where the logs are stored, and how to get them to us.
Testing Windows Management Instrumentation Connectivity
You can use the Windows Management Instrumentation Tester (WBEMTEST) to test connectivity between a server and a client machine and determine if Windows Management Instrumentation (WMI) access is restricted on a remote host.