Error message: Error occurred when sending request
This error occurs when the proxy installer is not able to communicate with the Recast Management Server.
Troubleshooting steps
In order to see what is causing the issue, run the following command in Powershell: invoke-restmethod https://<Server FQDN>:<Server Port>/api/action/test -Method post
The command returns a specific error that will assist in troubleshooting the proxy error.
A notable example returned from the PowerShell command:
Could not establish trust relationship for the SLS/TLS secure channel - In order for the Proxy installer to connect with the Recast Management Server, you must export the public key that was used for the Recast Management Server and import it into the Trusted Root Certificate Authorities Store on the computer on which you are installing Recast Proxy.
A LogonUser failed with error code : 1385 error may appear during Recast Management Server installation if the proxy account used doesn't have permission to log into Configuration Manager, the ConfigMgr SQL Database, or the computer where Configuration Manager is installed.
Troubleshooting Steps
- Check that the required permissions are assigned to the proxy service account for all the purposes it will serve.
- Verify that the server where Configuration Manager is installed is configured with policies that allow the proxy service account to log in.
To troubleshoot the 'Recast Management Server Server Setup Wizard ended prematurely' error, we recommend looking at the RMS install logs.
When troubleshooting Recast Management Server installation, you may be asked to provide logs to our Support Team. Here's where to find them, and how to send them to us.
Recast Management Server Install Log Location
C:\Users\<User account running the install>\AppData\Local\Temp
NOTE: The log name will be similar to Recast_Management_Server_*.
TIP: You can also check Event Viewer > Windows Logs > Application for errors that may provide additional information about what's gone wrong.
To send RMS install logs to Recast Support:
1. In the folder, select all logs showing more than 0 KB.
2. Right-click and add the selected logs to a new Compressed (Zipped) File.
3. Send the file to our Support Team.
