Error
When attempting to run software updates with Right Click Tools Patching, the Status column on the Software Updates for ConfigMgr page displays an error with a 'CreateDirectory failed' message in the tooltip.
Troubleshooting Steps
Check that the WsusContent and UpdateServicesPackages folders and shares exist
1. In your ConfigMgr console, navigate to your WSUS folder and check that both the WsusContent and UpdateServicesPackages folders exist.
NOTE: If the shares don't exist, create the folders manually.
2. Navigate to Computer Management > System Tools > Shared Folders > Shares and check that both WsusContent and UpdateServicesPackages shares are listed with the correct folder paths.
NOTE: If either folder exists but isn't shared, right-click on the folder and go to Properties. On the Sharing tab, click Advanced Sharing and enable Share this folder.
Check that the WsusContent and UpdateServicesPackages shares have the necessary permissions
1. For the WsusContent and UpdateServicesPackages shares, open the Properties window.
2. On the Share Permissions tab, check that Allow permissions are granted for these local users and groups:
- NETWORK SERVICE
- WSUS Administrators
- Administrators
3. On the Security tab, check that Allow permissions (Full control) are granted for these local users and groups:
- SYSTEM
- NETWORK SERVICE
- WSUS Administrators
- Administrators
NOTE: If required permissions are missing, add them.
For a WSUS content shared folder that is hosted on the same server as WSUS: the SMB Share Permissions and Security tabs should show the local SYSTEM identity object with Allow/Full Control permissions.
For a WSUS content shared folder that is remote from the WSUS server: the Share Permissions and Security tabs should show the AD computer account of the WSUS server with Allow/Full Control permissions.
