Discovery Sync Logs

The Discovery Sync allows your Recast Management Server to gather and synchronize data from your third-party service connections. 

When troubleshooting Discovery Sync issues, our Support Team may ask you to collect and send RMS debug logs. Before doing so, configure your logging to provide useful debug log information.

To enable Discovery Sync debug logging:

1. On the server where Recast Management Server is installed, open the appsettings.json file located at C:\Program Files (x86)\Recast Software\Recast Management Server.

2. In the Serilog / Minimum Level / Override section, add "Microsoft.EntityFrameworkCore": "Error".

Example:

{
  "Logging": {
    "LogLevel": {
      "Default": "Debug",
      "System": "Error",
      "Microsoft": "Error",
      "Microsoft.AspNetCore.SignalR": "Error",
      "Microsoft.AspNetCore.Http.Connections": "Error"
    }
  },
  "Serilog": {
    "MinimumLevel": {
      "Default": "Debug",
      "Override": {
        "Microsoft.EntityFrameworkCore": "Error"
      }
    }
  }

3. After setting the log level, recycle the application pool in IIS.

TIP: You can also view log files using the CMTrace tool by selecting Tools > Filter and enabling Filter when the Component contains Discovery.

To collect Recast Management Server logs:

1. Attempt to run the actions again.

2. In the Logs folder at C:\ProgramData\Recast Software\Logs, select the most recent RMS log files.

3. Right-click and add the selected logs to a new Compressed (Zipped) File.

4. Send the file to Recast Support.

NOTE: Remember to decrease the logging level to Information after troubleshooting. A higher log level can impact performance.