Agents

View Agents

The Privileged Access Agents page shows all Recast Agents that are following group rules you've configured.Privileged Access Agents page in Recast Management Server

From the Agents page, you can retrieve a password or generate an activation code.

Click on an agent to display tabbed views of its Group Rules, User Rules, Groups, Users, Activation Codes, and Retrieved Passwords.




Retrieve a Temporary Password

You can retrieve a local account password directly from your Configuration Manager console or from the Recast Management Server interface. Once a password is retrieved, its details are available on the Privileged Access Retrieved Passwords report.

Retrieve a Local Account Password in Configuration Manager

To retrieve a local account password in Configuration Manager:

1. In your Configuration Manager console, right-click on one or more devices.

2. Select Privileged Access > Retrieve Local Account Password.

3. In the window that opens, select the local user Account for which you want to see the password.

4. Click Retrieve.

The password appears and can be copied.

5. Click to Regenerate the password on the client, if desired.

Retrieve a Local Account Password in Recast Management Server

To retrieve a local account password in RMS:

1. On the Privileged Access Agents page, click the Key icon to the left of the agent.Privileged Access Agents page in Recast Management Server2. In the side panel that opens, select the local user Account for which you want to see the password.

3. Click Retrieve.

The password appears and can be copied.

4. Click to Regenerate the password on the client, if desired.




Generate an Activation Code

If you are acting in a Service Desk (or similar) role, you can generate an activation code using Privileged Access to temporarily elevate permissions for specified end users on target devices. The activation code can be used to run actions with a specific local user account. An activation code can be used even where the device is not connected to the Internet or if the device cannot reach the Agent Gateway. Once the activation code is generated, its details are included on the Privileged Access Activation Codes report.

You can generate an activation code directly from your Configuration Manager console or from the Recast Management Server interface.

Generate an Activation Code in Configuration Manager

To generate an activation code in Configuration Manager:

1. In your Configuration Manager console, right-click on one or more devices.

2. Select Privileged Access > Create Activation Code.

3. In the Create Activation Code window that opens, choose activation code settings and click Generate.

The activation code will appear and can be copied to selected devices.

Generate an Activation Code in Recast Management Server

To generate an activation code in RMS:

1. On the Privileged Access Agents page, click the Lock icon to the left of the agent.Privileged Access Agents page in Recast Management Server

2. In the Generate Activation Code panel that opens, choose activation code settings and click Generate.

The activation code will appear and can be copied to selected devices.

Activation Code Options

  • Activation Code Expires: Select the amount of time the user has to apply the activation code. This time period begins as soon as the activation code is generated. The default is 1 hour.
  • Activation Code Valid for: Select the amount of time that the activation code will elevate permissions on the target device. By default, permissions will remain elevated for 1 hour. You can also choose to activate the code for Single usage.
  • Temporary Account Name: Select the temporary account that the user is able to access using the activation code.
  • Category (in RMS only): If the Require reason category in temporary elevation setting has been enabled by the Privileged Access administrator in the Client Settings, you are required to select a pre-defined reason category to describe why permissions are being elevated.
  • Reason: Enter a reason permissions are being elevated.