Recast Agents

A Recast Agent is installed on a computer and runs actions on that computer as the local system account. A Recast Agent should be deployed on each device you want to run actions against. After deploying Recast Agents, you can configure them to run Right Click Tools actions or for Fast Channel Support. You can also use the same Recast Agent for Endpoint Insights and Privilege Manager.

To learn more, see Recast Agents and Recast Agent Gateways.

Prerequisites for Deploying Recast Agents: 

• If deploying 5000+ Recast Agents, follow the 503.2 IIS Error instructions before proceeding.
• If your Recast Management Server is using a self-signed certificate, you must first import the certificate into the Trusted Root Certificate Authorities Store on all devices that will have Agents.

Deploy Agents with Application Manager

We recommend deploying Recast Agents using Application Manager. Your Right Click Tools Enterprise license alone gives you access to Application Manager to deploy Recast Agents. In the absence of Application Manager licensing, only the Recast Agent and Right Click Tools applications will be available in the AM software catalog. 

TIP: Alternatively, you can choose to deploy Recast Agents by downloading and running the Agent installer.

Prerequisites for Deploying Agents using Application Manager:

• Recast Management Server is running Recast Software version 5.4 or later, as that version introduces Application Manager in RMS. 
• Required proxy permissions for Application Manager are in place

To deploy the Recast Agent application with Application Manager:

1. If you haven't already done so, complete your initial AM setup, skipping the Setup Wizard's Define Deployment Processes step.

2. Add a deployment process for the 'Recast Agent' application.

3. On the Deployment Process Details page, click the Settings cog to open your Global Deployment Process settings.

4. On the Advanced tab, set Additional Installation Parameters: 

• Silent Agent Install: Add the RCTENTERPRISESERVER=https://<RMS URL>:<Port> parameter to your install string, substituting the URL and port number for your Recast Management Server.
• Connect Recast Agents to a specific Agent Gateway: Add the AGENTGATEWAY=https://<AG URL>:<Port> parameter to your install string, substituting the URL and port number for your Agent Gateway

NOTE: Adding these parameters in Application Manager's deployment settings enables deployed Recast Agents to connect to your Recast Management Server, verify that the certificate used by the RMS is trusted, and successfully enroll with the RMS. Recast Agents are required to enroll with the RMS before they can communicate with a Recast Agent Gateway and be used to run actions.

Agent Deployment Video Walkthrough

See Recast Application Deployment with Application Manager on our YouTube channel.

The Recast Management Server Agents page lists all Recast Agents installed in your environment. 

Agent details and actions:

• Connected - Checked if the agent is connected to an agent gateway
• Gateway - Displays the agent gateway to which the agent is connected
• Version - Displays the Recast Software version that the agent is running
• Authorized - Checked if the agent is available to run actions. You can manually authorize or unauthorize an agent, if needed.
NOTE: If an authorized agent doesn't appear to be Connected, your Recast Management Server may not currently be able to connect to it, or a certificate on the client may not be functioning properly.
• Actions
  • Edit an agent - To edit agent details, click the Edit icon to the right of the agent. Edit the computer name or whether the agent is authorized and click Update.
  • Delete an agent - Remove the agent from the database and revoke the client certificate. Agent uninstallation must be done manually. To delete an agent, click the Delete icon to the right of the agent you want to remove and confirm the deletion.

Installed agents must be authorized before they can be used to run actions. The Recast Management Server will automatically approve any agents that connect from the same domain as the Recast Management Server. Agents connecting from a different domain (or from a workgroup computer) must be approved manually, unless you've edited the default setting to approve all agents automatically. 

Approve an Agent Manually

To approve an agent manually in RMS:

1. On the Recast Agents page, click the Edit icon to the right of the agent you want to authorize.

2. In the Edit window, enable the Authorized checkbox and click Update.

Approve All Agents Automatically

You can choose to have your Recast Management Server automatically authorize all agents regardless of the domain where they're installed.

To approve all agents automatically:

1. In your Recast Management Server, navigate to Administration > Settings. 

2. Under Recast Management Server, click the Edit icon to the right of Recast Agent Approval.

3. In the Change Setting window, choose Automatically Approve All Agents from the Value drop-down.