Cannot Download Applications

Problem:

Recast Application Manager won't download installation media and Download status in AM is Not found.

Solution 1 :

  1. Run command ping gw-eu.software-manager.com and check if you get response.
  2. Make sure HTTP connections to gw-eu.software-manager.com are not blocked by firewall. Try to access gw-eu.software-manager.com with browser.

Solution 2:

  1. Open command prompt as administrator
  2. Run command: bitsadmin /list /allusers
  3. If result shows any errors, proceed with Solution 3 steps. Otherwise proceed with other steps
  4. Disable scheduled task "Recast Application Manager - download" from scheduled tasks
  5. Open command prompt as administrator
  6. Run following commands
    1. net stop bits  
    2. del C:\ProgramData\Microsoft\Network\Downloader\qmgr0.dat 
    3. del C:\ProgramData\Microsoft\Network\Downloader\qmgr1.dat 
    4. net start bits 
  7. Re-run "Bitsadmin /list /allusers" command and make sure queue is empty
  8. Open C:\ProgramData\Centero\Software Manager\PackageDownloader\PackageDownloader.DownloadHistory.xml file with notepad and check if there is any marks of applications that failed to download. Delete any rows that includes specific application.
  9. Open "Documents" folder from your chosen installation media download folder and remove folders containing previously failed downloads.
  10. Enable scheduled task "Recast Application Manager - download" and run it.
  11. Re-run "Bitsadmin /list /allusers" command and confirm download has started successfully.

Solution 3:

  1. Change "Recast Application Manager - download" scheduled task run account to a domain account that has privileges for your chosen installation media download folder. 
  2. Select "Run only when user is logged on" and "Run with highest privileges" check boxes from scheduled task.

Solution 4:

  1. "Recast Application Manager - download" scheduled task is missing from Task Scheduler root folder. This is a known issue which can happen sometimes with Windows version upgrade. If this is the case follow the following steps to fix the issue.
  2. Delete a key "Recast Application Manager - download" in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks in Registry Editor
  3. Delete a key "Recast Application Manager - download" in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree in Registry Editor
  4. Run the following command CMD or Powershell: schtasks /Create /TR "C:\ProgramData\Centero\Software Manager\PackageDownloader\DownloadSoftwares.cmd" /RU system /SC DAILY /RI 30 /DU 24:00 /TN "Centero Software Manager - download"
  5. Run the task once manually and follow up if the application downloads start.