Application Manager Cannot Download Applications

Issue

Recast Application Manager won't download installation media and Download status in AM is Not found.

Troubleshooting Steps

  • Check connections to amclients.recastsoftware.com
    • Run command ping amclients.recastsoftware.com and check for a response.
    • Make sure HTTP connections to amclients.recastsoftware.com are not blocked by firewall rules. 
    • Try to access amclients.recastsoftware.com with a browser.
  • Check that the scheduled task run account has the necessary privileges
  1. Change "Recast Software Application Manager - download"  scheduled task run account to a domain account that has privileges for your chosen installation media download folder. 
  2. Enable the Run only when user is logged on and Run with highest privileges options for the scheduled task.
  • Check if the download task is missing

If the"Recast Software Application Manager - download" scheduled task is missing from Task Scheduler root folder after a Windows version upgrade, follow the following steps to fix the issue:

  1. Delete a key "Recast Software Application Manager - download" in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks in Registry Editor
  2. Delete a key "Recast Software Application Manager - download" in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree in Registry Editor
  3. Run the following command CMD or PowerShell: schtasks /Create /TR "C:\ProgramData\Recast Software\Application Manager\PackageDownloader\DownloadSoftwares.cmd" /RU system /SC DAILY /RI 30 /DU 24:00 /TN "Recast Software Application Manager - download"
  4. Run the task once manually and follow up if the application downloads start.
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