An 'Insufficient Recast Permissions' error indicates that Right Click Tools has determined that the user doesn't have permissions to run the action that they are trying to run.
- If a user has insufficient Recast permissions to run an action, the tool will be greyed out.
- If a user has the required Recast permissions, but insufficient Microsoft permissions, to run an action, the tool will appear to be available (not greyed out) but the action won't run successfully.
KNOWN ISSUE: (July 2025) Some customers were experiencing an issue where a user with the required admin permissions still received an 'Insufficient Recast Permissions' error. This issue was resolved in the August 2025 release.
Probable Cause
There are two reasons this can happen:
- Limited permissions: A user's access to Right Click Tools actions is limited by their Recast permissions and/or their Microsoft permissions. Recast permissions will not override Microsoft permissions.
- Trial Expiry: The Right Click Tools trial license has expired, removing access to the Enterprise features of Right Click Tools.
Troubleshooting Steps
- Check required permissions for a Right Click Tools action on the Tools page for that action
- Check Recast Proxy Permission Requirements
- Check Graph API Permissions for Right Click Tools
- Check Recast user role permissions
NOTE: Right Click Tools must be connected to Recast Management Server to grant users or groups role-based Recast permissions.
