Troubleshooting

Articles

 Verify Your SQL Server Port
1. Open SQL Server Configuration Manager. 2. Click SQL Server Network Configuration  and open Protocols for MSSQLSERVER . 3. Open TCP/IP . 4. Select the IP Addresses tab. 5. In the IPAll  section, you'll see the ...
Verify Your SMS Provider Server Name
To locate your SMS Provider server name: 1. Open your Configuration Manager console. 2. In the navigation panel, choose Administration > Site Configuration and choose Server and Sites System Roles . 3. Verify that the SMS Provider ...
Could Not Establish Secure Channel (Cert Export/Import)
The Could Not Establish Secure Channel error is caused by the certificate not being trusted on the devices running the Recast Agent or Recast Proxy. To fix this, we need to export the Recast Management Server certificate and import it to the devic...
Invalid URI: The Hostname Could Not Be Parsed
The Invalid URI: The Hostname Could Not Be Parsed error means that the desktop tools are configured with an invalid Recast Management Server URI. The default URI during installation is https:///MobileToolsEnterprise.svc, which is an invalid URI.&n...
Firewall Requirements
Server Migration
Introduction This is a guide to assist you with migrating your Recast Management Server database to a new server.  Instructions Step 1: Back up your RecastManagementServer database and copy it over to the new location. Step 2: Navigate to &q...
 Update Service Account/Password for Recast Proxy
To update your service account or password: 1. Open Services on the device where the proxy is installed. 2. Right-click Recast Proxy Service and select Properties . 3. Select the Log On tab. 4. Update the account or password. ...
Troubleshoot License Updates
If you are experiencing difficulties updating your Recast Management Server licensing, there may be license files in the C:\ProgramData\Recast Software\Licenses  directory   that are conflicting with one another. Resolution To resolve t...
Uninstall Recast Management Server
To uninstall Recast Management Server: 1. Under Programs and Features,  click to highlight Recast Management Server in the program list. 2. Click Uninstall . 3. Select Yes . 4. In the Recast Management Server Setup Wizard, click ...