Troubleshooting

Articles

Troubleshooting Proxies
This is a guide on how to approach troubleshooting potential issues with your proxy.
 How To Verify Your SQL Server Port
1. Open SQL Server Configuration Manager. 2. Click " SQL Server Network Configuration "and open " Protocols for MSSQLSERVER ". 3. Open " TCP/IP " 4. Select the " IP Addresses " tab. 5. Scroll ...
 How To Verify Your SMS Provider Server Name
Step 1: Open your Config Mgr console. Step 2: Select the " Administration " tab. Step 3: Choose " Server and Sites System Roles ". Step 4: Verify you see the " SMS Provider " role installed Step 5: Locate your...
Could Not Establish Secure Channel (Cert Export/Import)
The Could Not Establish Secure Channel error is caused by the certificate not being trusted on the devices running the Recast Agent or Recast Proxy. To fix this, we need to export the Recast Management Server certificate and import it to the device ...
Invalid URI: The Hostname Could Not Be Parsed
What is the issue? This error means that the desktop tools are configured with an invalid Recast Management Server URI. The default URI during installation is https:///MobileToolsEnterprise.svc, which is an invalid URI. To fix this, we can either r...
Firewall Requirements
Uninstall Recast Proxy
1. Open programs and features and click to highlight "Recast Proxy". 2. Click "Uninstall"  3. Select "Yes". 4. Click "Yes" again if prompted. 5. Manually delete the %AppData%\Recast Software...
Uninstall Recast Management Server
1. Open programs and features and click to highlight "Recast Management Server". 2. Click "Uninstall". 3. Select "Yes". 4. Click "Uninstall". 5. Select "Finish" to close the window. 6. Unin...
Server Migration
Introduction This is a guide to assist you with migrating your Recast Management Server database to a new server.  Instructions Step 1: Back up your RecastManagementServer database and copy it over to the new location. Step 2: Navigate to &q...
 How to Update Service Account/Password for Recast Proxy
Open "Services" on the device where the proxy is installed. Right-Click "Recast Proxy Service" and select "Properties". Select the "Log On" tab. Update the account or password. Restart the &...
 Recast Proxy Failing to Populate in RMS
What it means The Recast Proxy agent.sqlite file has most likely been corrupted.  How to Resolve the Issue 1. Open "Services". 2. Stop the "Recast Proxy Service". 3. Delete the "agent.sqlite" file f...