Collecting Logs

If you ever have trouble with your Right Click Tools environment, there may be a time where Recast Support will ask you for information from the logs. Here's where the logs are stored, and how to get them to us.

Recast Management Server

By default, the Log Level is set to Information. When troubleshooting, it's often useful to increase logging to the Debug level to collect more information.

To set the logging level to Debug:

1. In the Recast Management Server interface, click Logging in the navigation panel.

2. Open the Log Level drop-down menu.

3. Select Debug.

To view updated logging:

1. If logging is currently displayed on the Logging page, click Clear, then run your action. If the page shows Connecting..., run your action.

2. When your action has completed (successfully or failed), click Download

Your web browser will download the logs to your default download location.

RMS logs Download

NOTE: Remember to decrease the logging level to Information after troubleshooting.

If you are unable to get into Recast Management Server

If you can't access your Recast Management Server, you can manually turn on the STDout Log in your web.config file.

To turn on the STDout Log:

1. Open the web.config file located at C:\Program Files (x86)\Recast Software\Recast Management Server\web.config.

2. Change the stdoutLogEnabled value to "true".

You can view the resulting log in the Logs folder at C:\ProgramData\Recast Software\Logs.

NOTE: Turn off STDout logging after troubleshooting is done, as it can take up a lot of space if left on for long periods of time.

Right Click Tools

Right Click Tools automatically creates logs in the following folder: 

C:\Users<ConfigMgr Console user>\AppData\Roaming\RecastRCT\LogsRCT Logs Location

To send Right Click Tools logs to Recast Support:

1. In the Logs folder, select all logs showing more than 0 KB.

2. Right-click and add the selected logs to a new Compressed (Zipped) File.

3. Send the file to our Support Team.

Recast Proxy

Recast Proxy automatically creates logs in the following folder on the computer running the Recast Proxy:

C:\ProgramData\Recast Software\Logs

RCT Proxy Logs

To send Recast Proxy logs to Recast Support:

1. In the Logs folder, select all Proxy logs showing more than 0 KB.

2. Right-click and add the selected logs to a new Compressed (Zipped) File.

3. Send the file to our Support Team.

Recast Agent

Recast Agent automatically creates logs in the following folder on the computer running the Recast Agent:

C:\ProgramData\Recast Software\LogsRecast Agent Logs

To send Recast Agent logs to Recast Support:

1. In the Logs folder, select all Agent logs showing more than 0 KB.

2. Right-click and add the selected logs to a new Compressed (Zipped) File.

3. Send the file to our Support Team.