Updated Articles

  1. Create a New Recast Action

    To create a new custom tool in the My Right Click Tools list, click the New Action  button (+ sign). ...
  2. Builder Interface Layout

    The Recast Builder interface consists of a central canvas surrounded by three panels. On the left A. My Right Click Tools panel : Displays the icons for adding a new action, saving the current action, and deleting saved actions. Saved ac...
  3. ConfigMgr BitLocker Recovery Keys

    The ConfigMgr  BitLocker Recovery Keys  tool lets you retrieve current recovery passwords stored in Configuration Manager. To run the tool: 1. In your Configuration Manager console, right-click on a device. 2. Click Right Click Tools > Sec...
  4. Recast Agent not Connecting

    Forcing the Agent to re-enroll gives you a way to approve an Agent, allowing it to connect again.
  5. Self-Service Rules

  6. Add a Self-Service Rule

    To add a self-service rule: 1. On the Self Service Rules page, click Add Self Service Rule . 2. In the side panel that opens, choose a rule Type: Deny Allow 3. Select Users : Everyone Domain user or group - specify or search for th...
  7. Use a Pre-Built Workflow

    Recast offers a set of pre-built actions to get you started with Builder. These workflows are made up of a sequence of actions, and can be used as-is or as a starting point for creating your own custom Right Click Tools. For a description of the t...
  8. HP or Microsoft Surface Warranty Date Issues

    Newly discovered HP and Microsoft Surface devices without the Recast Agent installed will initially show a Warranty Data Source Check (DSC) code above 100, meaning that the warranty collection process has not been completed (The DSC will start...
  9. Understanding Warranty Data Source Check Codes

    How to confirm what source WIR is using to collect a PC’s warranty information.
  10. Application Packages Will Not Download

    When Recast Management Server is run on an Azure Virtual Machine in an Azure Private DNS zone, prod02amappcatalogpub.blob.core.windows.net is unreachable and produces a DNS name resolution error.