Tools Grayed Out

There are a few different reasons your Right Click Tools might be grayed out and unavailable. Here are some troubleshooting steps to follow depending on your version of Right Click Tools.

Community Edition

  • Verify that you have a file named RecastRCTFree.license in the Licenses folder located at C:\ProgramData\Recast Software\Licenses. This file provides licensing information to enable the Community Version of the tools. If the file is corrupt, remove it and reinstall Right Click Tools to return the license file to the appropriate folder. If the file is missing, reinstall Right Click Tools.

Enterprise Edition

Right Click Tools Standalone

  • Confirm that your Enterprise license remains valid by checking the License Timeframe in the Recast Portal.
  • Verify that you have downloaded your newest license file from the Recast Portal and that your license has been added in the Configure Recast RCT application. If the problem persists, copy the license file directly to C:\ProgramData\Recast Software\Licenses and restart the console. For more information on checking your license status, see Viewing License Details.

Right Click Tools with Recast Management Server

  • Confirm that your Enterprise license remains valid by checking the License Timeframe in the Recast Portal.
  • Verify that you have downloaded your newest license file from the Recast Portal and that your license has been uploaded to the Recast Management Server. For more information on checking your license status, see Viewing License Details.
  • Verify that the user you are logging into the Configuration Manager console has been added as a user or part of a group, and that the user or group has been assigned a role with the appropriate permissions in the Recast Management Server. For details on checking permissions, adding users and assigning roles in the Recast Management Server interface, see Post RMS-Install Configurations.