Indication
- 'No Agent Gateway exists' error
Possible Cause
The Agent Gateway attempting to connect to the Recast Management Server may not be enrolled in RMS.
Resolution
To reset the Agent Gateway:
1. Stop the Recast Management Server application pool within IIS Manager.
2. Delete the Agent Gateway .sqlite files from C:\Users\Recast Management Server\AppData\Roaming\Recast Software\Recast Agent Gateway.
3. Restart the Recast Management Server application pool.
4. Refresh the Recast Management Server website.
5. On the Agent Gateways page, check that the Agent Gateway is enrolled.