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Problem Application installation media won't download and/or The application list is empty when attempting to choose applications for a deployment process and/or You see an Unable to connect to the remote server error message in the Recast P...
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Problem The application installation media won't show up for the specified UNC path even though a deployment process is running and network requirements have been verified. You might see an 'Access to the path '\\UNC\PATH' is denied' error mess...
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If you are selecting applications for a deployment process and the application list is greyed out, it's possible that the Application Manager license hasn't been uploaded to Recast Management Server.
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When troubleshooting Right Click Tools Patching, you may be asked to provide logs to our Support Team. Here's where to find them, and how to send them to us. Patching Log Location: C:\ProgramData\Recast Software\Logs To send Patching logs...
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The Audit Log lets you search and filter all actions run against a Recast Management Server, and view the results in list or chart form. The Audit Log is available in your Recast Management Server by navigating to Administration > Audit Log . ...
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Created On: 01/26/2024
in Patching General Information
The following software and network requirements must be in place to successfully implement Right Click Tools Patching in a Configuration Manager environment and/or an Intune environment.
Software Requirements
Recast Management Server...
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Created On: 12/15/2023
in Patching Applications
The Recast Management Server Applications page displays the entire Patching catalog, as well as any custom applications you add. While all Recast customers with access to RMS can view the full catalog, the number of software applications avail...
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You can view the full set of permissions granted to users assigned an Administrator role for Right Click Tools Patching. To view admin role permissions: 1. On the RMS Permissions page, under Recast Roles, click Permissions to the right of th...
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If you experience SQL permission errors when attempting to load the Recast Management Server interface, use the following steps to recreate a deleted RMS database, remove the existing RecastManagementServer.MDF and RecastManagementServer_log.LDF files, and manually configure a new database user with the necessary permissions.