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A PowerShell script for identifying agent devices failing client validation against a Recast Management Server.
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How to enable Console Extension debug logging and send the logs to Recast.
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When trying to create a custom role in the Recast Management Server interface, role permission issues may result in the following error: Failed to call server action SetRolePermissions . Resolution This error can potentially be resolved by edit...
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How to confirm what source WIR is using to collect a PC’s warranty information.
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Recast Software and Microsoft permissions required to use Remote Software Center.
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When troubleshooting Right Click Tools actions, you may be asked to collect and provide SignalR debug logs. Before doing so, you'll have to enable SignalR debug logging for your Recast Management Server. To enable SignalR debug logging: 1. On the ...
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A Recast Agent is used to collect inventory data for Endpoint Insights. There are two types of Recast Agent logs for EI: Client Installation and Client Operation . Should our Support Team ask you to send Recast Agent logs to assist with troub...
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For Endpoint Insights, only the warranty collection service runs on the Recast Management Server. Should Recast Support ask you for Recast Proxy logs to assist with troubleshooting, here's where to find them and how to send them. Proxy Log Location...
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When troubleshooting Recast Management Server issues, our Support Team may ask you to provide the browser console file for the page where the issue appears.
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Checking hardware inventory functionality can help you to pinpoint the source of data collection issues in Endpoint Insights. To check hardware inventory function for non-warranty data: Install the Recast Agent client on a single device. ...