New Articles

  1. Network Architecture: Right Click Tools with RMS

    Created On: 08/23/2023 in Right Click Tools Right Click Tools General Information Right Click Tools Network Architecture Diagrams
    Most Right Click Tools installations connect to the Recast Management Server, the hub for Recast Enterprise products. To make the most of Recast Management Server features, Right Click Tools implementations often include Recast Proxies, Recast Agents, and Agent Gateways.

  2. Test TCP 444 Connection

    Created On: 07/28/2023 in Recast Management Server Recast Management Server Troubleshooting Recast Management Server Installation Issues
    You can verify that TCP traffic is enabled on port 444 by running the Test-NetConnection command in PowerShell.

  3. No Such Interface Supported Error

    Created On: 07/25/2023 in Right Click Tools Right Click Tools Troubleshooting WMI Connectivity
    A No such interface supported error may be thrown by the local Windows Management Instrumentation (WMI) Service if you attempt to access functions from a host that blocks WMI requests or where there is a firewall between hosts. You can use the Windows Management Instrumentation Tester (WBEMTEST) to check if WMI access is being restricted on a remote host.

  4. Computer Details Report Issues

    Created On: 06/30/2023 in Endpoint Insights Endpoint Insights Troubleshooting
    If the Computer Details report isn't functioning as expected, follow these instructions to confirm that the linked server exists and then change the Power BI Report Server (PBRS) or SQL Server Reporting Server (SSRS) that is linked by default.

  5. Right Click Tools Roles

    Created On: 06/26/2023 in Right Click Tools Right Click Tools Configuration Permissions for Right Click Tools

  6. Identify Devices Failing Client Validation

    Created On: 06/06/2023 in Recast Management Server Recast Management Server Troubleshooting Recast Agent Issues
    A PowerShell script for identifying agent devices failing client validation against a Recast Management Server.

  7. Console Extension Debug Logs

    Created On: 06/06/2023 in Right Click Tools Right Click Tools Troubleshooting Logs for Right Click Tools
    How to enable Console Extension debug logging and send the logs to Recast.

  8. Failed to call server action SetRolePermissions

    Created On: 05/31/2023 in Recast Management Server Recast Management Server Troubleshooting
    When trying to create a custom role in the Recast Management Server interface, role permission issues may result in the following error: Failed to call server action SetRolePermissions . Resolution This error can potentially be resolved by edit...

  9. Understanding Warranty Data Source Check Codes

    Created On: 05/31/2023 in Endpoint Insights Endpoint Insights General Information Endpoint Insights Device Warranty Collection
    How to confirm what source WIR is using to collect a PC’s warranty information.

  10. Remote Software Center Permissions

    Created On: 05/18/2023 in Right Click Tools Tools Device Management Client Tools Remote Software Center
    Recast Software and Microsoft permissions required to use Remote Software Center.
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