New Articles

  1. Understanding Warranty Data Source Check Codes

    Created On: 05/31/2023 in Endpoint Insights Endpoint Insights General Information Endpoint Insights Device Warranty Collection
    How to confirm what source WIR is using to collect a PC’s warranty information.

  2. Remote Software Center Permissions

    Created On: 05/18/2023 in Right Click Tools Tools Device Management Client Tools Remote Software Center
    Recast Software and Microsoft permissions required to use Remote Software Center.

  3. SignalR Debug Logs

    Created On: 05/11/2023 in Recast Management Server Recast Management Server Troubleshooting Logs for Recast Management Server
    When troubleshooting Right Click Tools actions, you may be asked to collect and provide SignalR debug logs. Before doing so, you'll have to enable SignalR debug logging for your Recast Management Server. To enable SignalR debug logging: 1. On the ...

  4. Recast Agent Logs

    Created On: 05/02/2023 in Endpoint Insights Endpoint Insights Troubleshooting Logs for Endpoint Insights
    A Recast Agent is used to collect inventory data for Endpoint Insights.  There are two types of Recast Agent logs for EI: Client Installation and Client Operation . Should our Support Team ask you to send Recast Agent logs to assist with troub...

  5. Recast Proxy Logs

    Created On: 05/02/2023 in Endpoint Insights Endpoint Insights Troubleshooting Logs for Endpoint Insights
    For Endpoint Insights, only the warranty collection service runs on the Recast Management Server. Should Recast Support ask you for Recast Proxy logs to assist with troubleshooting, here's where to find them and how to send them. Proxy Log Location...

  6. Browser Console Logs

    Created On: 04/17/2023 in Recast Management Server Recast Management Server Troubleshooting Logs for Recast Management Server
    When troubleshooting Recast Management Server issues, our Support Team may ask you to provide the browser console file for the page where the issue appears.

  7. Hardware Inventory Functionality

    Created On: 03/31/2023 in Endpoint Insights Endpoint Insights Troubleshooting
    Checking hardware inventory functionality  can help you to pinpoint the source of data collection issues in Endpoint Insights. To check hardware inventory function for non-warranty data: Install the Recast Agent client on a single device.  ...

  8. Assign an Endpoint Insights Administrator Role

    Created On: 03/30/2023 in Endpoint Insights Endpoint Insights Configuration
    You can grant users and groups Recast permissions by assigning them a specific role, such as an Administrator role. Your Recast software must be connected to Recast Management Server to set up role-based permissions. Add an Active Directory User...

  9. Target Groups

    Created On: 03/02/2023 in Privilege Manager Privilege Manager with Recast Management Server Privilege Manager Configuration

  10. User Rules

    Created On: 03/02/2023 in Privilege Manager Privilege Manager with Recast Management Server Privilege Manager Configuration
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