New Articles

  1. Applications Missing from Enterprise Catalog

    You are licensed for Application Manager Enterprise but are not seeing the full software catalog on the Applications page in your Recast Management Server.
  2. Reimport Applications

    You can reimport an application version without the need to wait until a new version is published in the Application Manager catalog.
  3. ConfigMgr BitLocker Recovery Keys

    The ConfigMgr  BitLocker Recovery Keys  tool lets you retrieve current recovery passwords stored in Configuration Manager. To run the tool: 1. In your Configuration Manager console, right-click on a device. 2. Click Right Click Tools > Sec...
  4. RMS Support Tool

    The RMS Support Tool is a PowerShell script that collects all Recast Management Server logs and various settings into one .zip file. This tool automatically uploads the file to the Recast Support team, making it easier to provide our Support team ...
  5. EI Setup Logs

    Here's where to find Endpoint Insights Setup Logs and how to send them to our Support Team. Setup Log Location Since Endpoint Insights must be installed on your primary site server, the setup logs are located there at C:\ProgramData\Recast Softw...
  6. Pause a Deployment Process

    When you pause a deployment process, Application Manager temporarily stops importing new versions of the selected applications.
  7. Recast Proxy Service Stopped

    Problem Application Manager was working previously but has stopped downloading new updates even though a deployment process is running and requirements have been verified. You might see Application is shutting down...   as the   last message in R...
  8. Unable to Connect to the Remote Server

    Problem Application installation media won't download and/or The application list is empty when attempting to choose applications for a deployment process and/or You see an Unable to connect to the remote server  error message in the Recast Pro...
  9. Access to the Path is Denied

    Problem The application installation media won't show up for the specified UNC path even though a deployment process is running and network requirements have been verified. You might see an Access to the path '\\UNC\PATH' is denied  error message ...
  10. Application List Greyed Out

    If you are selecting applications for a deployment process and the application list is greyed out, it's possible that the Application Manager license hasn't been uploaded to Recast Management Server.