All Right Click Tools Enterprise and Application Workspace customers have access to the Recast Customer Portal at https://customerportal.recastsoftware.com.
The Customer Portal is a centralized location for:
- Submitting, monitoring, and responding to support cases
- Downloading Right Click Tools Enterprise software, components, and licenses
- Accessing customer-only knowledge base articles
- Adding and removing users from your Recast account
Support Cases
Options:
- Create New Case - Provide details about the issue, upload a file, and click Submit to request assistance from Recast Support
- View All Cases
- See all open cases
- See all support cases regardless of status (New, Closed, Closed by Customer)
Downloads
The homepage Downloads card displays details about the latest Right Click Tools release and a link to the Recast Help Center release notes. Click View Downloads for Recast licenses and Right Click Tools Enterprise versions.
Recast Licenses
To download a file that contains all your Recast licenses, click Download Licenses.
Right Click Tools and Recast Components
The Enterprise Product Downloads tab displays the latest Right Click Tools release. Previous releases are available on the Archived Versions tab.
To download the newest version of Right Click Tools Enterprise, Edition, Right Click Tools Insights, Recast Agent, Recast Agent Gateway, Recast Management Server, or Recast Proxy, click Download to the right of the row.
NOTE: To install or update Right Click Tools Patching or Privileged Access, download the Recast Management Server version.
Knowledge Base
Search customer-focused how-to articles, troubleshooting docs, best practices, and FAQs.
Account Settings and User Management
To view or edit your own Recast account settings or those of all account members (if assigned an Admin profile), click on your name in the top right corner of the portal homepage. Choose Settings or Account Management from the drop-down menu.
On the Settings page:
You can edit your language, locale, and time zone.
Additionally, if you are assigned an Admin profile:
On the Account Management > Add Member tab, you can enter a new user's details and assign them a profile with specific permissions
- Admin: Full portal access with permission to add, edit, and remove members from your organization
- Power User: Full portal access without permission to add, edit, and remove members
Recast Resources
The Customer Portal homepage links you to additional Recast resources:
- Recast Help Center documentation
- Recast Ideas Portal to submit or upvote feature requests
- Recast Academy courses
- Recast webinars
- Product Roadmap
- Recast Management Server Review program to have Recast's own SysAdmins review your RMS configuration.
