Possible cause: A session that is stuck in the database.
A session object may become stuck, which could prevent a user from logging in.
Workaround:
This workaround will delete all user sessions and all the users will be logged out forcibly.
- In Application Workspace, navigate to Automation > Scheduled Tasks and open the Clean Sessions task.
- Navigate to the Settings screen. Set the number of hours to 0 (zero).
- Navigate to the Schedule screen. Delete the default interval of 5 minutes.
- Run the task. You will be logged out while the task runs because also the current user session is being deleted.
- Log back into Application Workspace and navigate back to the Clean Sessions task.
- Navigate to the Settings screen. Set the number of hours back to 8, the default value.
- Navigate to the Schedule screen. Add an interval of 5 minutes. This is the default value.
