Possible cause 1: The UserHost is not running.
Workaround: Make sure the UserHost is running correctly and is not elevated.
Possible cause 2: Firewall software intercepts all localhost connections.
symptoms:
- The specified session is 0 (system)
- In the agent debug log files the origin process is 'swi_fc' (Sophos endpoint security)
Workaround: Make sure that the firewall software doesn't intercept lost host connections. For Sophos endpoint security, you can add a global exclusion for IP address 127.0.0.1:
For more recommended settings, see Anti-Virus recommendations.
