Troubleshooting

Logs on the Recast Management Server

• "C:\ProgramData\Recast Software\Logs\RecastProxyServer.log" 
• "C:\ProgramData\Recast Software\Logs\RecastProxy_*.log" 
• "C:\ProgramData\Recast Software\Logs\RecastAgent_Computer.log" 
• "C:\ProgramData\Recast Software\Logs\RecastAgent_Monitor.log" 
• "C:\ProgramData\Recast Software\Logs\RecastAgent_User.log"
• "C:\ProgramData\Recast Software\Logs\RecastAgent_Computer.lo_"
• "C:\ProgramData\Recast Software\Logs\RecastAgent_Monitor.lo_"
• "C:\ProgramData\Recast Software\Logs\RecastAgent_User.lo_"

You can also capture logs in real time within your Recast Management Server. For details, see Recast Management Server Logs.

What it means

The most common scenario for no Dell docking station information being returned in an environment that has agents deployed and licensed is FIPS compliance being enabled on workstations which prevents our fallback dock detection method from being able to execute as intended.

If Dell docking station data is coming back but with generic model names, this is expected default behavior due to Dell reusing their Plug and Play IDs.

Resolution

You can overcome missing data and generic data by installing Dell Command | Monitor on devices utilizing dell docking stations. This will create the DCIM_Chassis WMI object on each device where Dell Command Monitor is installed, which our agent can leverage to return accurate Dell docking station data.

You can upload a .RDL file so that your SSRS report will run and retrieve data from the correct data source.

To upload a .RDL file:

1. Download the file on your local machine

2. Navigate to the folder on Reporting Point (RP) Endpoint Insights > Security > Software Updates Health Dashboard.

3. Delete and replace the report from the folder, or simply upload the new .RDL file which will replace the existing file from the folder.

4. Once the upload completes, click on the ellipsis (...) next to the report title.

5. In the window that opens, click Manage.

6. On the Data sources tab, select the appropriate shared data source from the list and click Save.