In the Configuration Manager database, under the ES_Warranty3 view, you can confirm what source WIR is using to collect a PC’s warranty information. Ideally, you'll want to see most data coming from Code 1, which indicates that the warranty end date source is the manufacturer’s website.
Data source codes
Code | Definition | |
1 | Manufacturer’s website date | |
2 | Cisco detection method used | |
3 | Panasonic detection method used | |
4 | Reserved | |
5 | Only a shipping date is provided; assumes that only a one-year warranty applies | |
6 | Manufactured start date, as collected from the manufacturer’s web service, used to calculate the warranty end date; assumes that a 15-month warranty applies | |
7 | Retrieved warranty end date used to calculate the warranty start date and warranty end date is expired | |
8 | Retrieved warranty end date used to calculate the warranty start date and warranty end date is NOT expired | |
9 | Acer / Gateway detection method used | |
10 | Invalid serial number was provided | |
11 | Virtual machine | |
13 | Only a shipping date is provided from Dell; assumes that only a one-year warranty applies | |
20 | Warranty details validated by Recast | |
21 | BIOS date was used as the warranty end date for a known manufacturer | |
22 | BIOS date was used as the warranty end date for an unknown manufacturer | |
31 | Warranty end date for a Microsoft Surface was successfully obtained | |
45 | Avocor Detection method - Leverages BIOS date with 3 years standard warranty added to it | |
55 | Warranty end date for an HP was obtained through our secondary method | |
100 | Registration (first phase) for Microsoft Surfaces and Apple products was successful | |
100+ | System will automatically recheck warranty details
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