Application Manager Service Description

Platform Description

Application Manager’s platform is comprised of third-party platform services, in which the third-party service provider is responsible for the platform’s functionality. Different Application Manager products and their individual features use either all or just some of the platform services.

The information within in the Application Manager service is always encrypted when transferred using a public network. The platforms used in providing the service utilize the platform’s encryption features, wherever deemed necessary and possible.

If the Customer uses an Application Manager product with the Application Manager Integration Client installed in the Customer’s own environment, the Customer is responsible for the procedures required by the environment in question, and the Application Manager Integration Client.




Background Processes

For the Supported Applications included in the Application Manager Service, the release will be done according to the process described below. For the Applications included in the Application Management Service, the phase related to version monitoring can in certain situations be left out.

The Provider has the right, at any phase of the process, to not release a version for a Supported Application, or release it with a delay, should the Provider notice any issues, related either to the deployment or function of the Supported Application, that could cause harm in the customer’s environment. These issues include, but are not limited to, the following:

  • The Installation Package, released by the Application Provider, causes problems on devices.
  • The Installation Package, released by the Application Provider, cannot update the previous version.
  • The Application cannot be uninstalled after the installation.

The Provider will inform customers of the aforementioned situations with service bulletins.

Version Check

The Provider checks the versions released by the application providers for the Supported Applications or the Applications included in the Application Management Service on Finnish working days at least once a day. If the application provider has released new versions for the Applications, they will move on to the Provider’s packaging process.

Packaging Process

The Provider takes the new version, released by the application provider, and completes a Packaging Job according to the best organizational practices. This means that for instance the following will be removed from the Application Package: The Application’s own automatic version updates, and additional consumer add-ons like commercial browser extensions and shortcuts for the user's desktop.

Any changes the Provider makes to the application provider’s Installation package will be documented and are available for the Customers.

Internal Test Process

Once the Packaging Job is finished, the Provider runs a technical test on the Installation Package and checks the Application is installed, updated, and uninstalled as desired. The testing is reported, and the report is made available for the Customer.

In addition to the technical testing, the Provider will run a deployment test on each Application Manager Product, checking the automatic deployment of the Application.

Release Process

If the Application passes the Provider’s Internal Test Process, the Application Package then goes through a malware scan, and the Application will be released for the Customers who have selected the Supported Application into their Service.

In all the Application Manager Products that use the deployment system administered by the Provider, the Provider is responsible for transferring the released Application Packages into the deployment system, and for executing the deployment of the said Application Packages, according to the configurations the Customer has made in their Client Software, or in the Management Portal. In other cases, it is the Customer’s responsibility to make sure the Supported Application is transferred into the deployment system.




Client Applications

AM Integration Client

AM Integration Client is an application both AM for MECM and AM for WSUS need in order to work. The application needs to be installed on a device from which it can be in constant contact via internet with the required AM platform services, and the customer’s MECM or WSUS systems, regardless of the AM product(s) the customer is using.


Packages

In the AM Packages service, the Customer is only granted access to the manual use of the AM applications selected to the service. The packages can be downloaded from the Portal, requested from our support team, or downloaded to the desired location with AM Integration Client.

With this Service, the application deployment cannot be automated. The Customer is responsible for deploying the installation packages to the target devices.

Any device in the domain of this Service needs another AM product to connect it to AM. Alternatively, the Customer and the Provider can draw up a separate, written agreement on the user rights.




Service Termination

If the Service is terminated, or if individual applications are removed from the Service, the Customer's content will not be deleted from the Service. On the Customer’s request, the content can be anonymized to the extent it’s possible. When the Service has been terminated, this content will be used in analyzing the Service and developing it. Where the Customer’s content cannot be anonymized, it will be deleted.