New Articles

  1. Recast Management Server Settings

    Created On: 10/26/2022 in Recast Management Server Recast Management Server Administration
    On the Recast Management Server Settings page you can select options for many plugins and for global settings that don't belong to a specific plugin.

  2. Right Click Tools Standalone Installation Workflow

    Created On: 10/25/2022 in Right Click Tools Right Click Tools Installation Right Click Tools Enterprise Edition Install Right Click Tools Standalone
    The workflow you'll follow to implement Right Click Tools Enterprise depends on whether you're deploying Right Click Tools with Recast Management Server or Right Click Tools Standalone.

  3. Collecting Logs for Privilege Manager Troubleshooting

    Created On: 10/10/2022 in Privilege Manager Privilege Manager Legacy Privilege Manager Legacy Troubleshooting
    If you ever have issues with your Privilege Manager environment, there may be a time where Recast Support will ask you for log files in order to troubleshoot the issue. Here's where the log files are stored, and how to get them to us. Server Compon...

  4. License Update Issues

    Created On: 09/29/2022 in Recast Management Server Recast Management Server Troubleshooting Recast Management Server Installation Issues
    If you are experiencing difficulties updating your Recast Management Server licensing, there may be license files in the C:\ProgramData\Recast Software\Licenses  directory   that are conflicting with one another. Resolution You'll need to delete ...

  5. Right Click Tools Shows Community After an Enterprise License is Applied

    Created On: 09/01/2022 in Right Click Tools Right Click Tools Troubleshooting Common Right Click Tools Issues
    If Right Click Tools shows as the Community Edition after applying an Enterprise license, there are likely multiple license files in C:\ProgramData\Recast Software\Licenses that are conflicting with one another.

  6. Reset Passwords

    Created On: 09/01/2022 in Privilege Manager Privilege Manager Legacy Privilege Manager Legacy Features Service Desk Retrieve Password
    If an administrator has allowed all randomly generated passwords to be regenerated then the Reset password tab is shown.

  7. Custom Role Templates for Right Click Tools

    Created On: 05/26/2022 in Right Click Tools Right Click Tools Configuration Permissions for Right Click Tools Right Click Tools Roles
    These permissions templates will help you quickly get started with custom roles/permissions creation within Recast Management Server.

  8. Computer BitLocker and TPM Details

    Created On: 04/06/2022 in Endpoint Insights Endpoint Insights Reports Security Reports Security Dashboards
    This report is divided into three sections: The first section tells you about the computer itself.  The second section tells you about the TPM status. Click on the text to expand the section.  green dot: TPM has this state gray dot: TPM doesn’t...

  9. Computer BIOS Details

    Created On: 04/06/2022 in Endpoint Insights Endpoint Insights Reports Security Reports Security Dashboards
    The Computer BIOS Details dashboard provides you w ith all of the BIOS  settings for a given computer along with any BIOS upgrade details. NOTE:  The manufacturer information displayed at the top of the page is based on the computer system det...

  10. List of Computers by BIOS Setting

    Created On: 04/06/2022 in Endpoint Insights Endpoint Insights Reports Security Reports Security Dashboards
    You can turn to this page to see all of the computers associated with a specified BIOS setting (UEFI, Secure Boot and BIOS Release Date) listed in a table. Other important information, such as the name of each computer and manufacturer, along with t...
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