Updated Articles

  1. Recast Builder Actions

    RCT Builder templates can help you to quickly deploy custom tools to your environment.
  2. Self-Service Rules

  3. Add a Self-Service Rule

    To add a self-service rule: 1. On the Self Service Rules page, click Add Self Service Rule . 2. In the side panel that opens, choose a rule Type: Deny Allow 3. Select Users : Everyone Domain user or group - specify or search for th...
  4. Use a Pre-Built Workflow

    Recast offers a set of pre-built actions to get you started with Builder. These workflows are made up of a sequence of actions, and can be used as-is or as a starting point for creating your own custom Right Click Tools. For a description of the t...
  5. HP or Microsoft Surface Warranty Date Issues

    Newly discovered HP and Microsoft Surface devices without the Recast Agent installed will initially show a Warranty Data Source Check (DSC) code above 100, meaning that the warranty collection process has not been completed (The DSC will start...
  6. Understanding Warranty Data Source Check Codes

    How to confirm what source WIR is using to collect a PC’s warranty information.
  7. Application Packages Will Not Download

    When Recast Management Server is run on an Azure Virtual Machine in an Azure Private DNS zone, prod02amappcatalogpub.blob.core.windows.net is unreachable and produces a DNS name resolution error.
  8. 500.19 IIS Error

    Error Message : HTTP Error 500.19 - Internal Server Error Potential Causes The IIS Web Core is missing or out of date WSUS is installed on the same box as Recast Management Server and is installing a 64-bit version, but not the 32-bit version...
  9. Remote Software Center Permissions

    Recast Software and Microsoft permissions required to use Remote Software Center.
  10. Exclude a Device From Application Group Deployment

    If you want to exclude specific device(s) from Application Group deployment, you need to create a separate Azure AD group for the devices to be excluded and add an exclude type deployment for it. Exclude deployment will exclude the installation of...