Popular Articles

  1. Application Packages Will Not Download

    Last Updated: 08/18/2025 in Patching Troubleshooting
    When Recast Management Server is run on an Azure Virtual Machine in an Azure Private DNS zone, prod02amappcatalogpub.blob.core.windows.net is unreachable and produces a DNS name resolution error.

  2. View the Warranty Information Dashboard

    Last Updated: 10/15/2025 in Insights Web Dashboards
    The Insights Warranty Information  page in your Recast Management Server offers visibility into current warranties for devices managed in Microsoft Intune. Prerequisites Right Click Tools Insights license Insights installed with Recast M...

  3. Device Warranty Plugin for Security Copilot

    Last Updated: 10/16/2025 in Insights Installation & Upgrades
    Information about installing and using Recast's Device Warranty Plugin for Microsoft Security Copilot to surface warranty information for devices.

  4. Recast Proxy Service Stopped

    Last Updated: 08/18/2025 in Patching Troubleshooting Common Patching Issues & Errors
    Problem Right Click Tools Patching was working previously but has stopped downloading new updates even though a deployment process is running and requirements have been verified. You might see Application is shutting down...   as the   last mes...

  5. View Recast Agents

    Last Updated: 05/21/2025 in Recast Management Server Administration Recast Agents
    The Recast Management Server Agents page shows all agents installed in your environment, as well as their software version and whether they are connected and/or authorized.

  6. Computer Details Report Issues

    Last Updated: 08/18/2025 in Insights Troubleshooting
    If the Computer Details report isn't functioning as expected, follow these instructions to confirm that the linked server exists and then change the Power BI Report Server (PBRS) or SQL Server Reporting Server (SSRS) that is linked by default.

  7. User Management Tools

    Last Updated: 10/14/2025 in Right Click Tools Tools
    Change Password Email User Enable/Disable Account Security Groups Unlock Account User Devices User Status Messages Add Users to Collection(s) Remove Users from Collection(s) ...

  8. Disable or Enable Devices in Active Directory

    Last Updated: 07/16/2025 in Right Click Tools Tools Device Management Tools Console Tools
    Rather than deleting devices from Active Directory , you can instead choose to make them unavailable using the Disable Device(s) in Active Directory tool. This action will not cause the device to lose its trust relationship with AD, and Endpoint...

  9. Route Types

    Last Updated: 03/28/2025 in Recast Management Server Administration Routes
    Defines the types of routes available in Recast Management Server.

  10. Sync Intune App and Compliance Policy

    Last Updated: 10/16/2025 in Right Click Tools Tools Device Management Tools Console Tools
    The Sync Intune App and Compliance Policy tool forces an update to the Intune policy on selected devices.
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