Popular Articles

  1. Install an Agent Gateway

    Last Updated: 03/28/2025 in Recast Management Server Administration Recast Agent Gateways
    A single Agent Gateway is automatically deployed and authorized when you install Recast Management Server. You can also install additional Agent Gateways, to accommodate all of your Recast Agents. Each Agent Gateway must be installed on a different ...

  2. Disable or Enable Devices in Active Directory

    Last Updated: 07/16/2025 in Right Click Tools Tools Device Management Tools Console Tools
    Rather than deleting devices from Active Directory , you can instead choose to make them unavailable using the Disable Device(s) in Active Directory tool. This action will not cause the device to lose its trust relationship with AD, and Endpoint...

  3. Recast Version 5.11.2510.2904

    Last Updated: 11/17/2025 in Recast Release Notes v5.11 Releases
    Release Notes for Recast Software Version 5.11.2510.1301, released October 15, 2025.

  4. Console Extension Debug Logs

    Last Updated: 06/06/2023 in Right Click Tools Troubleshooting Logs for Right Click Tools
    How to enable Console Extension debug logging and send the logs to Recast.

  5. Recast Proxy Service Stopped

    Last Updated: 11/17/2025 in Patching Troubleshooting Common Patching Issues & Errors
    Problem Right Click Tools Patching was working previously but has stopped downloading new updates even though a deployment process is running and requirements have been verified. You might see Application is shutting down...   as the   last mes...

  6. Authorize a Recast Agent

    Last Updated: 04/14/2025 in Recast Management Server Administration Recast Agents
    Installed agents must be authorized before they can be used to run actions.

  7. What's New in Patching

    Last Updated: 12/18/2025 in Patching General Information
    A detailed list Right Click Tools Patching features released within the past year. Includes the minimum software version required for each feature.

  8. Application Packages Will Not Download

    Last Updated: 10/23/2025 in Patching Troubleshooting
    When Recast Management Server is run on an Azure Virtual Machine in an Azure Private DNS zone, prod02amappcatalogpub.blob.core.windows.net is unreachable and produces a DNS name resolution error.

  9. Migrate Applications from ConfigMgr to Intune

    Last Updated: 12/01/2025 in Patching Integrations
    When you select Migrate Applications, Right Click Tools Patching will detect the applications in your Configuration Manager ARP inventory data, compare them against the Patching catalog, display the applications that match, and allow you add those applications to deployment processes.

  10. Computer Details Report Issues

    Last Updated: 08/18/2025 in Insights Troubleshooting
    If the Computer Details report isn't functioning as expected, follow these instructions to confirm that the linked server exists and then change the Power BI Report Server (PBRS) or SQL Server Reporting Server (SSRS) that is linked by default.
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