Popular Articles

  1. Console Extension Debug Logs

    Last Updated: 06/06/2023 in Right Click Tools Right Click Tools Troubleshooting Logs for Right Click Tools
    How to enable Console Extension debug logging and send the logs to Recast.

  2. Application Packages Will Not Download

    Last Updated: 06/12/2024 in Application Manager Application Manager with Recast Management Server Application Manager Troubleshooting
    When Recast Management Server is run on an Azure Virtual Machine in an Azure Private DNS zone, prod02amappcatalogpub.blob.core.windows.net is unreachable and produces a DNS name resolution error.

  3. Authorize a Recast Agent

    Last Updated: 04/14/2025 in Recast Management Server Recast Management Server Administration Recast Agents
    Installed agents must be authorized before they can be used to run actions.

  4. Reset Passwords

    Last Updated: 02/06/2023 in Privilege Manager Privilege Manager Legacy Privilege Manager Legacy Features Service Desk Retrieve Password
    If an administrator has allowed all randomly generated passwords to be regenerated then the Reset password tab is shown.

  5. Application List Greyed Out

    Last Updated: 01/30/2024 in Application Manager Application Manager with Recast Management Server Application Manager Troubleshooting Application Manager Common Issues & Errors
    If you are selecting applications for a deployment process and the application list is greyed out, it's possible that the Application Manager license hasn't been uploaded to Recast Management Server.

  6. Import/Export Builder Actions

    Last Updated: 05/18/2023 in Right Click Tools Recast Automation
    Exporting Builder actions allows you to save them as XML files that can then be imported into another system.

  7. Computer Details Report Issues

    Last Updated: 06/30/2023 in Endpoint Insights Endpoint Insights Troubleshooting
    If the Computer Details report isn't functioning as expected, follow these instructions to confirm that the linked server exists and then change the Power BI Report Server (PBRS) or SQL Server Reporting Server (SSRS) that is linked by default.

  8. View Recast Agents

    Last Updated: 05/21/2025 in Recast Management Server Recast Management Server Administration Recast Agents
    The Recast Management Server Agents page shows all agents installed in your environment, as well as their software version and whether they are connected and/or authorized.

  9. Access to the Path is Denied

    Last Updated: 02/16/2024 in Application Manager Application Manager with Recast Management Server Application Manager Troubleshooting Application Manager Common Issues & Errors
    Problem The application installation media won't show up for the specified UNC path even though a deployment process is running and network requirements have been verified. You might see an Access to the path '\\UNC\PATH' is denied  error message ...

  10. Route Types

    Last Updated: 03/28/2025 in Recast Management Server Recast Management Server Administration Routes
    Defines the types of routes available in Recast Management Server.
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