Popular Articles

  1. HP or Microsoft Surface Warranty Date Issues

    Last Updated: 06/14/2024 in Endpoint Insights Endpoint Insights Troubleshooting
    Newly discovered HP and Microsoft Surface devices without the Recast Agent installed will initially show a Warranty Data Source Check (DSC) code above 100, meaning that the warranty collection process has not been completed (The DSC will start...

  2. Edit a Service Connection

    Last Updated: 03/28/2025 in Recast Management Server Recast Management Server Administration Service Connections
    To edit a service connection: 1. On the RMS  Service Connections page, click View/ Edit to the right of the service connection to edit. 2. Edit service connection details (these will differ according to the connection type ). 3. Uncheck...

  3. RMS Support Tool

    Last Updated: 05/16/2024 in Recast Management Server Recast Management Server Troubleshooting Logs for Recast Management Server
    The RMS Support Tool is a PowerShell script that collects all Recast Management Server logs and various settings into one .zip file. This tool automatically uploads the file to the Recast Support team, making it easier to provide our Support team ...

  4. Recast Agent Logs

    Last Updated: 03/15/2024 in Endpoint Insights Endpoint Insights Troubleshooting Logs for Endpoint Insights
    A Recast Agent is used to collect inventory data for Endpoint Insights.  There are two types of Recast Agent logs for EI: Client Installation and Client Operation . Should our Support Team ask you to send Recast Agent logs to assist with troub...

  5. Servers, Shares and Connections

    Last Updated: 03/31/2023 in Endpoint Insights Endpoint Insights Reports User Reports Mapped Drives
    This report returns a list of servers, shares and connections based on the selected prompt options.  Three wild card prompts help narrow down your choices for computer collection, server and share. Next to these wild card prompts are three correspo...

  6. Network Architecture: Recast Management Server Components

    Last Updated: 05/09/2025 in Recast Management Server Recast Management Server General Information Network Architecture Diagrams
    This network architecture diagram includes all Recast Management Server components, as well as internal and external services, required to implement the full suite of Recast Software products that are connected to Recast Management Server infrastr...

  7. Delete a Group Rule

    Last Updated: 09/20/2023 in Privilege Manager Privilege Manager with Recast Management Server Privilege Manager Configuration Group Rules
    To delete a group rule: On the Group Rules page, click the Delete icon to the left of a group rule and confirm the deletion.

  8. Count of Mapped Printers

    Last Updated: 03/31/2023 in Endpoint Insights Endpoint Insights Reports User Reports Mapped Printers
    This report returns a count of mapped printers by printer description for a collection. Drill through from this report to List of Computers by Mapped Printer , which in turn will drill through to a further report, Computer Mapped Printer Details ...

  9. Count of Print Servers

    Last Updated: 03/31/2023 in Endpoint Insights Endpoint Insights Reports User Reports Mapped Printers
    This report displays a break-down of the total number of print servers in your environment. You can either view this information in the chart or in the table. Drill through on a specific item to see its related page, List of Computers by Print Serv...

  10. Warranty Report Details

    Last Updated: 02/27/2025 in Endpoint Insights Endpoint Insights General Information Endpoint Insights Device Warranty Collection
    This SQL view within the ConfigMgr database stores warranty details for each device within ConfigMgr. The data is populated via  Data  D iscovery Records (DDRs) via Recast Management Server tasks.    NOTE : ConfigMgr will  delete ...
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