Popular Articles | Page 11

List of Computers by BIOS Setting

Last Updated: 03/31/2023 in Endpoint Insights Endpoint Insights Reports Security Reports Security Dashboards

You can turn to this page to see all of the computers associated with a specified BIOS setting (UEFI, Secure Boot and BIOS Release Date) listed in a table. Other important information, such as the name of each computer and manufacturer, along with t...
Servers, Shares and Connections

Last Updated: 03/31/2023 in Endpoint Insights Endpoint Insights Reports User Reports Mapped Drives

This report returns a list of servers, shares and connections based on the selected prompt options. Three wild card prompts help narrow down your choices for computer collection, server and share. Next to these wild card prompts are three correspo...
RMS Support Tool

Last Updated: 05/16/2024 in Recast Management Server Recast Management Server Troubleshooting Logs for Recast Management Server

The RMS Support Tool is a PowerShell script that collects all Recast Management Server logs and various settings into one .zip file. This tool automatically uploads the file to the Recast Support team, making it easier to provide our Support team ...
HP or Microsoft Surface Warranty Date Issues

Last Updated: 06/14/2024 in Endpoint Insights Endpoint Insights Troubleshooting

Newly discovered HP and Microsoft Surface devices without the Recast Agent installed will initially show a Warranty Data Source Check (DSC) code above 100, meaning that the warranty collection process has not been completed (The DSC will start...
Add an Environment

Last Updated: 10/16/2024 in Application Manager Application Manager with Recast Management Server Application Manager Configuration Configure Global Settings View & Manage Global Settings

Recast Software Version 5.7.2410.1403 introduces the ability to add multiple environments in Application Manager. Both Configuration Manager and Intune environments are supported. To add an environment: 1. On the Application Manager Settings ...
Delete a Group Rule

Last Updated: 09/20/2023 in Privilege Manager Privilege Manager with Recast Management Server Privilege Manager Configuration Group Rules

To delete a group rule: On the Group Rules page, click the Delete icon to the left of a group rule and confirm the deletion.
Recast Agent Logs

Last Updated: 03/15/2024 in Endpoint Insights Endpoint Insights Troubleshooting Logs for Endpoint Insights

A Recast Agent is used to collect inventory data for Endpoint Insights. There are two types of Recast Agent logs for EI: Client Installation and Client Operation . Should our Support Team ask you to send Recast Agent logs to assist with troub...
Count of Mapped Printers

Last Updated: 03/31/2023 in Endpoint Insights Endpoint Insights Reports User Reports Mapped Printers

This report returns a count of mapped printers by printer description for a collection. Drill through from this report to List of Computers by Mapped Printer , which in turn will drill through to a further report, Computer Mapped Printer Details ...
Edit Client Settings

Last Updated: 10/16/2023 in Privilege Manager Privilege Manager with Recast Management Server Privilege Manager Configuration Target Groups

To edit client settings for a target group: 1. On the Target Groups page, click the Settings icon (cogs) to the left of a target group. 2. In the Edit Client Settings panel that opens, edit General settings, Credential Provider settings, and/...
Count of Print Servers

Last Updated: 03/31/2023 in Endpoint Insights Endpoint Insights Reports User Reports Mapped Printers

This report displays a break-down of the total number of print servers in your environment. You can either view this information in the chart or in the table. Drill through on a specific item to see its related page, List of Computers by Print Serv...