Application Import Stuck in Queue

Problem:

Application imports are stuck in the Import queued state.

Solution 1: RecastSoftwareAgent is not running.

  • Open services.msc console.
  • Make sure "RecastSoftwareAgent" service is running. If not, please start it.
  • If service cannot be started, make sure user account and password are correct

Solution 2: AM does not have proper administrative access to the server. Please make sure that either of the following conditions is met.

1. Full local administrative access for AM service account to server (where AM application will be installed) or 

2. At least the following permissions:

  • Full Control to "HKEY_LOCAL_MACHINE\SOFTWARE\Recast Software\Agent" registry key
  • Modify permissions to "%ProgramData%\Recast Software\Application Manager" folder structure (this folder structure is created during AM application installation but can be created manually before installation)
  • Modify permissions to network share where applications will downloaded
  • If your application download network share is located on a different server, you must also add modify permissions to network share for the computer object of server where AM Integration Client is installed. You also might have to grant admin permissions for AM server's computer object to the server hosting the network share.

Solution 3: AM for MECM Agent.exe is stuck.

  • Stop RecastSoftwareAgent service (services.msc)
  • Open the Task Manager (taskmgr.exe)
  • Search for Service.exe process and end it
  • Open Details tab
    • Right click on title and select Command Line as an additional column
    • Search for Powershell.exe where Command line includes "C:\ProgramData\Recast Software" location and end the process. Do not end any additional Powershell processes but the one related to ProgramData and Recast Software.
  • Start RecastSoftwareAgent service (services.msc).

Solution Previous import job is stuck

  • If an application has been in Import queued status for a long time, the import might be stuck
  • Open up task manager and go to details tab
  • Search for powershell.exe task run by your AM service account. Right click the task and select End task
  • Open MECM console and remove the unfinished application
  • Open Application Manager and select the affected application. Select Delete from top bar and confirm
  • Select Start download and wait for the application to be downloaded and imported