Update Task Sequence Greyed Out

Problem:

Task sequence list is greyed out in Application Manager even though you have a task sequence and a group inside the task.

Troubleshooting Steps

Solution 1:

Make sure AM's service account has Operating System Deployment Manager role assigned in Configuration Manager.


Solution 2:

Reload Configuration Manager information on the MECM Integration > MECM Settings > General settings tab.


Solution 3:

Inspect C:\ProgramData\Recast Software\Application Manager\Logs\SCCM-Management-errors.log file and see if there are any error messages. 

  • If you can see an error message with status code 2147749890, follow Microsoft's instructions to solve the issue: https://docs.microsoft.com/en-us/troubleshoot/mem/configmgr/cannot-create-mdt-task-sequence
    • After you've completed the repair steps open up Configuration Manager console as a AM's service user and select Connect via Windows PowerShell. Run the following command and see if you get a list of your tasks Get-CMTaskSequence -fast | Select-object Name
    • Go back to Application Manager and try Solution 2 again.