Application Manager Cannot Connect to Recast Services

Problem: Application Manager fails to connect to the necessary backend services.

Troubleshooting Steps

  • Check connections: Check that the server has a sufficient connections to the backend services.
    • The following services should be available via browser:
    • Your firewall should allow connections to (TCP/443) and (TCP/443)
  • Check permissions: Verify that Application Manager has the proper administrative access to the server.
    • Full local administrative access for AM service account to server (where AM application will be installed) 

or at least these permissions:

  • Full access to the HKEY_LOCAL_MACHINE\SOFTWARE\Recast Software\Agent Windows registry key and
  • Modify permission for the %ProgramData%\Recast Software folder structure and 
  • Modify permission for a folder which is specified for downloads. This folder can be a local folder or a UNC location.
  • Restart Agent: Check if a service is stuck in Windows by restarting the RecastSoftwareAgent service in Services.msc. This forces the Agent to authenticate again.
  • Enable TLS 1.2, if it's disabled.