Cannot Download Applications

Problem: Application Manager won't download installation media and the Application Manager Download status is 'Not found'.

Troubleshooting Steps

• Check requirements: Verify that your Microsoft .NET Framework version meets the minimum platform requirements.
• Check connections:

1. Run the following command and check if you get a response: ping amclients.recastsoftware.com
2. Make sure HTTP connections to amclients.recastsoftware.com and recastampackages.file.core.windows.net are not blocked by firewall rules. Try to access amclients.recastsoftware.com via your browser.

• Change privileges:

1. Change the Recast Software Application Manager - download scheduled task run account to a domain account that has privileges for your chosen installation media download folder. 
2. Select the Run only when user is logged on and Run with highest privileges check boxes for the scheduled task.

• Fix missing scheduled task: If the Recast Software Application Manager - download scheduled task is missing from the Task Scheduler root folder, a known issue which can happen sometimes with Windows version upgrade, do the following to fix the issue:

1. Delete the "Recast Software Application Manager - download" key from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks in Registry Editor.
2. Delete the "Recast Software Application Manager - download" key from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree in Registry Editor,
3. Run the following command CMD or PowerShell: 

   schtasks /Create /TR "C:\ProgramData\Recast Software\Application Manager\PackageDownloader\DownloadSoftwares.cmd" /RU system /SC DAILY /RI 30 /DU 24:00 /TN "Recast Software Application Manager - download"

4. Run the task once manually and follow up if the application downloads start.