Cannot Download Applications

Problem:

Recast Application Manager won't download installation media and Download status in AM is Not found.


Solution 1:

  1. Run the following commands and check if you get response
    • ping amclients.recastsoftware.com
  2. Make sure HTTP connections to amclients.recastsoftware.com and recastampackages.file.core.windows.net are not blocked by firewall. Try to access amclients.recastsoftware.com with browser.

Solution 2:

  1. Change "Recast Software Application Manager - download" scheduled task run account to a domain account that has privileges for your chosen installation media download folder. 
  2. Select "Run only when user is logged on" and "Run with highest privileges" check boxes from scheduled task.

Solution 3:

  1. "Recast Software Application Manager - download" scheduled task is missing from Task Scheduler root folder. This is a known issue which can happen sometimes with Windows version upgrade. If this is the case follow the following steps to fix the issue.
  2. Delete a key "Recast Software Application Manager - download" in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks in Registry Editor
  3. Delete a key "Recast Software Application Manager - download" in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree in Registry Editor
  4. Run the following command CMD or Powershell: schtasks /Create /TR "C:\ProgramData\Recast Software\Application Manager\PackageDownloader\DownloadSoftwares.cmd" /RU system /SC DAILY /RI 30 /DU 24:00 /TN "Recast Software Application Manager - download"
  5. Run the task once manually and follow up if the application downloads start.