New Articles

  1. Recast Software Version 5.4.2402.1403

    Release Date: February 14, 2024 Version 5.4.2402.1403 includes new features and bug fixes. Upgrade to this Recast Software release by downloading it from the Recast Portal. For instructions on updating to this version, see our articles on upgra...
  2. Recast Proxy Service Stopped

    Problem Application Manager was working previously but has stopped downloading new updates even though a deployment process is running and requirements have been verified. You might see Application is shutting down...   as the   last me...
  3. Unable to Connect to the Remote Server

    Problem Application installation media won't download and/or The application list is empty when attempting to choose applications for a deployment process and/or You see an Unable to connect to the remote server  error message in the R...
  4. Access to the Path is Denied

    Problem The application installation media won't show up for the specified UNC path even though a deployment process is running and network requirements have been verified. You might see an Access to the path '\\UNC\PATH' is denied&nbs...
  5. Application List Greyed Out

    If you are selecting applications for a deployment process and the application list is greyed out, it's possible that the Application Manager license hasn't been uploaded to Recast Management Server.
  6. Application Manager Logs

    When troubleshooting Application Manager, you may be asked to provide logs to our Support Team. Here's where to find them, and how to send them to us. Application Manager Log Location: C:\ProgramData\Recast Software\Logs To send Applica...
  7. Audit Log

    The Audit Log lets you search and filter all actions run against a Recast Management Server, and view the results in list or chart form. The Audit Log is available in your Recast Management Server by navigating to Administration > Audit Log...
  8. Logs for Application Manager

  9. Application Manager Catalog

    All Recast customers with access to RMS can view the full Application Manager catalog. The number of software applications available for deployment depend on your Recast licensing.
  10. Migrating to Application Manager with RMS

    Benefits and limitations of Application Manager with RMS and Application Manager Standalone to help guide your migration plans.