Troubleshooting

Articles

User Actions are not displaying
Check ServiceNow Users Domain For your ServiceNow users, make sure the domain is populated with the FQDN (Fully Qualified Domain Name) of your domain. To check this, you can navigate to "sys_user.LIST". Click the cog wheel icon in the...
Device Actions are not displaying
Check the Computer (Configuration Item) OS Domain For your Configuration Items, ensure the OS Domain is populated correctly by showing the FQDN. To check this, navigate to Configuration > Base Items > Computers. Click the cog wheel icon on th...