Troubleshooting

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Endpoint Insights Log Locations
Logs related to Endpoint Insights: On the Recast management server: "C:\ProgramData\Recast Software\Logs\RecastProxyServer.log"  "C:\ProgramData\Recast Software\Logs\RecastProxy_*.log"  "C:\ProgramData\Recas...
Uninstall Endpoint Insights
1. Open programs and features and click to highlight "Endpoint Insights". 2. Click "Uninstall". 3. Choose "Yes". 4. Click "Yes" again if prompted. 5. Check the box for "Uninstall Inventory&q...
How to Upload an .RDL File
1.   Download the file on your local machine 2.   Navigate to the folder on Reporting Point (RP)  Endpoint Insights > Security >  Software Updates 3.   You can either delete and replace the report...
Dell Docking Station Data Missing/Generic Model Names
What it means The most common scenario for no Dell docking station information being returned in an environment that has agents deployed and licensed is FIPS compliance being enabled on workstations which prevents our fallback dock detection meth...