Shift Left User Actions

User actions can be run from within a ServiceNow incident.

On the incident form in ServiceNow, a Recast Software Shift Left button is displayed next to the Caller field when the user information is populated.

Not seeing the Shift Left icon on your incident form? Check out this troubleshooting article.

Selecting the Shift Left icon next to the Caller field opens the Available User Actions window. 

The top section displays details about the user. The side navigation panel displays available actions for that user account. 

Logged in Devices 

This tab displays any devices that user account is currently logged into.


Reset Password 

You can reset the user's Active Directory (AD) password. Options include requiring the user to change their password at next logon and unlocking the account.


Unlock Account 

Click Initiate to unlock the user's Active Directory (AD) account.