Shift Left User Actions

Overview

This feature allows for user actions to be performed from within the ServiceNow incident.

Where the tool is located

On the incident form in ServiceNow, a Recast Software Shift Left button is displayed next to the Caller field when the user information is populated.

Not seeing the Shift Left icon on your incident form? Check out this troubleshooting article.

Selecting the Shift Left icon next to the Caller field launches the Available User Actions box. The top section displays details about the user. The left section displays information and available actions for that user account. 

Logged in Devices displays any devices that user account is currently logged into.


Reset Password allows the user's Active Directory (AD) password to be reset including options for requiring the user to change their password at next logon and unlocking account.


Unlock Account allows the user's Active Directory (AD) account to be unlocked using the Initiate button.