This feature allows for device actions to be performed from within the ServiceNow incident.
Where the tool is located
On the incident form in ServiceNow, a Recast Software Shift Left button is displayed next to the Configuration Item field when the Configuration Item is populated.
Not seeing the Shift Left icon on your incident form? Check out this troubleshooting article.
Selecting the Shift Left icon next to the Configuration Item field launches the Available Device Actions box. The top section displays details about the Device. The left section displays information and available actions on the Device.
AD BitLocker Key displays a Retrieve Key button. When selected, the Active Directory BitLocker key and related information will be displayed.
Compliance displays compliance-related information on the device and the option to run Evaluate using the Evaluate button.
Deployed Applications displays the applications on the device that were deployed by Configuration Manager. These can be installed or uninstalled using the buttons in the top right.
Group Policy Update allows option to initiate updating machine or user policy on the device using the checkboxes and Initiate button.
LAPS Password provides a button to Retrieve Password. When selected, the device's LAPS password and expiration will be displayed.
Logged In Users will display any users that are currently logged in on the device.
Ping Device pings the device and displays the results.
Shutdown/Restart provides the options to shutdown or restart the device as well as skipping the action if a user is logged in, delaying the shutdown/restart (in seconds), and displaying a message on the device before the shutdown/restart action is initiated.
Software Updates displays any updates that are available on the device, if any.
Task Sequences displays any task sequences currently on the device.