Installing Shift Left

Prerequisites

  • Shift Left Requires ServiceNow
  • Shift Left MID Server Component installed from Recast Portal (installation instructions below)
    • MID Server Component service account needs the following permissions:
      • Reset password permissions in Active Directory
      • Local admin rights on any devices the Shift Left actions will be run against
      • Read permissions in Configuration Manager
  • ServiceNow has imported User data from Active Directory (for Shift Left user actions)
  • ServiceNow has imported Device data from Configuration Manager (for Shift Left device actions)

If you would like more information about the ServiceNow MID Server, here is a ServiceNow article.


Download the Shift Left Application from the ServiceNow Store

Click here to open the Shift Left application page in the Service Now store.

Download & Install the Shift Left MID Server Component

Go to your Recast Portal to download the Shift Left MID Server Component. Click here to open the Recast Portal.

Install the MID Server Component on your ServiceNow MID Server

Click "Next":

Once the license information is populated, click "Install":

Licenses can be downloaded during your Shift Left MID Server Component installation by entering your Recast Portal email address and password and clicking "Download License." The license information (expiration, user count) should populate to the right if the retrieval was successful. If the computer where you are installing the component does not have internet access, you can use the "Browse for License" button to browse for the license file that has been exported from the Portal. 

The installer will run. Once it is complete, click "Finish.":

NOTE: The MID Server Component service account needs the following permissions:

  • Reset password permissions in Active Directory
  • Local admin rights on any devices the Shift Left actions will be run against
  • Read permissions in Configuration Manager

Ready to configure Shift Left? Please visit this Shift Left Configuration article.

If you are having issues installing, please visit these Shift Left Install Troubleshooting articles.