Install Shift Left

Prerequisites

  • Shift Left requires ServiceNow 
    • Shift Left is currently certified up to the San Diego release of ServiceNow
    • Certified Shift Left versions are also available for Rome, Quebec, Paris and Orlando ServiceNow releases

Please be advised that Shift Left isn't compatible with the ServiceNow Agent Workspace interface at this time.

  • Shift Left MID Server Component installed from Recast Portal (see installation instructions below)
    • MID Server Component service account needs the following permissions:
      • Reset password permissions in Active Directory
      • Local admin rights on any devices the Shift Left actions will be run against
      • Read permissions in Configuration Manager
  • ServiceNow has imported User data from Active Directory (for Shift Left user actions)
  • ServiceNow has imported Device data from Configuration Manager (for Shift Left device actions)
  • Remote WMI enabled
  • Remote Registry enabled
  • Ping enabled

For more information about the ServiceNow MID Server, here is a ServiceNow article.


Download the Shift Left Application from the ServiceNow Store

Click here to open the Shift Left application page in the Service Now store.

Install the Shift Left MID Server Component

NOTE: You need to be on the MID Server when downloading the MID Server Component, or move the downloaded installer file to the MID Server and install from there.

To download and install the MID Server Component on your ServiceNow MID Server:

1. Download the Shift Left MID Server Component from the Recast Portal.

NOTE: Previous MID Server Component versions can be found under Resources > Archived Releases.

2. Run the MID Server Component installer.

3. When the Setup Wizard opens, Click Next.

4. In the Import License window, enter your Recast Portal Email address and Password and click Download License. The license expiration and user count will appear if the retrieval was successful. 

NOTE: If the computer where you are installing the component does not have internet access, click Browse for License to browse for the license file that has been exported from the Portal.

5. Click Install.

6. Once the installation completes, click Finish to exit the Setup Wizard.

Permissions

The MID Server Component service account requires the following permissions:

  • Reset password permissions in Active Directory
  • Local admin rights on any devices the Shift Left actions will be run against
  • Read permissions in Configuration Manager

Shift Left requires Read/Write or Read Only permissions for the following system tables:

Read/Write Permissions

  • incident: Add work note
  • ecc_queue: Add mid server command line call for each RecastProxy.CommandLine call
  • sys_dictionary: Add buttons to incident form

Read Only Permissions

  • sys_user_role
  • sys_user_has_roles
  • sys_user: Source field (parses user domain); Username
  • ecc_agent: Check mid server status
  • cmdb_ci_computer: Device name; OS_domain